99dewa Platform Privacy Notice

This page describes what we collect when you use 99dewa and how we keep that data protected. We take your privacy seriously. When you create an account on our platform—whether to fund it via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual account (mobile banking, local payment, online payment, e-wallet)—you share personal information with us. We explain below what we collect, why we collect it, who has access to it, and what rights you have over your data.

Our approach to privacy is straightforward: we collect only what we need to run our gaming platform, verify your identity, process your payments, and comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations. We do not sell your data to third parties for marketing. We do not retain your data longer than necessary. We encrypt sensitive information in transit and at rest. This notice applies to all 99dewa users regardless of location—whether you access our platform from Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, or any other region.

Please read this privacy notice carefully. By using 99dewa, you agree to the practices described below. If you have questions about how we handle your data, contact our support team or email the address listed in the "Contact Us" section.

What Data We Collect on 99dewa

Account Registration Information

When you create an account on 99dewa, we collect your email address, a username of your choice, and a password you set. We also ask for your full name (as it appears on your official ID) and your date of birth. This information is necessary to create your account, verify your identity later, and comply with age-verification requirements in the jurisdictions where we operate.

Payment and Financial Information

When you deposit funds on 99dewa, we collect payment method details. For e-wallet deposits (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet), we receive confirmation of your transaction from the payment provider—your transaction ID, timestamp, and amount. We do not store your e-wallet password or PIN. For bank virtual account transfers (mobile banking, local payment, online payment, e-wallet), we receive your bank transfer confirmation, which includes your bank account number, transaction ID, and amount. We use this information to reconcile deposits, process refunds if needed, and prevent fraud.

During your first withdrawal, we collect copies of your national ID (KTP or passport), a selfie of you holding that ID, and a screenshot of your e-wallet or bank statement showing your name and account number. We use these documents to verify your identity matches your account registration. We store these documents securely in our compliance system and retain them for the period required by anti-money-laundering regulations (typically 5–7 years in most jurisdictions).

Gaming and Activity Data

We record your gaming activity on 99dewa—which games you play, your bets, your wins and losses, your session duration, and the timestamps of your activity. This data helps us detect suspicious patterns (such as rapid deposit-and-withdrawal cycles that suggest account testing or fraud), comply with gaming regulations, and provide you with an accurate account history. We also record your login times, IP addresses, and the devices you use to access 99dewa. This information helps us protect your account from unauthorized access and investigate security incidents.

Communication Data

If you contact our support team via live chat, email, or phone, we record your messages and our responses. We use these records to resolve your issue, improve our customer service, and comply with dispute-resolution requirements. We may also send you service announcements (such as platform maintenance notices) or account notifications (such as login alerts or withdrawal confirmations) via email or SMS to the contact details you provide.

Cookies and Tracking Technology

We use cookies and similar tracking technologies (such as web beacons and pixels) on the 99dewa website and platform. Cookies help us remember your login session, store your preferences, and track how you use our platform to improve performance and user experience. Most browsers allow you to refuse cookies or alert you when a cookie is sent. If you disable cookies, some features of 99dewa may not function properly. We do not use cookies for third-party advertising tracking.

How We Use and Share Your Data

Our Use of Your Data

We use your data for the following purposes: (1) to provide, maintain, and improve our 99dewa platform; (2) to process your deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or other payment methods; (3) to verify your identity and comply with KYC and AML regulations; (4) to detect and prevent fraud, money laundering, and other illegal activities; (5) to respond to your support requests; (6) to send you transactional notifications (such as deposit confirmations, withdrawal status updates, or login alerts); and (7) to comply with legal obligations in our operating jurisdictions.

Third-Party Processors and Data Sharing

We share your data with third-party service providers who assist us in running 99dewa. These processors include payment processors (who reconcile your deposits and withdrawals), identity-verification providers (who confirm your documents match your identity), compliance and AML screening providers (who check your name against sanctions lists and fraud databases), and cloud hosting providers (who store our servers). We contractually require all processors to protect your data according to standards equal to our own.

Our servers may be located outside your jurisdiction. This means your data may be transferred to and stored in countries with different data-protection laws than your home country. By using 99dewa, you consent to this international transfer. We maintain the same level of security regardless of server location.

We do not sell your data to marketers or advertisers. We do not share your gaming activity with third-party marketing platforms. We may disclose your data to law enforcement, regulators, or courts if legally required (such as in response to a subpoena or court order). We may also share aggregated, anonymized data (such as "X players in Jakarta participated in Liga 1 betting last month") for analytics and research purposes—this data does not identify you personally.

Your Rights Over Your Data

You have the right to access, correct, or delete your personal data held on 99dewa, subject to legal limitations. For example, we must retain your identity verification documents for the period required by AML regulations, even if you request deletion. To exercise your rights, contact our support team with your request. We will respond within 30 days (or the timeframe required by your jurisdiction's data-protection law, whichever is longer). If we cannot fulfill your request (for example, because we are legally required to retain the data), we will explain why.

Data Retention

We retain your account registration data (email, username, name, date of birth) for as long as your account is active and for a reasonable period afterward to resolve disputes and comply with legal obligations. We retain your financial transaction data (deposit and withdrawal records) for a minimum of 5 years to comply with anti-money-laundering regulations. We retain your identity verification documents (ID scans, selfies, bank statements) for 5–7 years as required by regulatory frameworks. We retain your gaming activity and support communication records for a reasonable period to investigate disputes and improve our service. You may request account deletion; however, we will retain anonymized transaction records and compliance documentation as legally required.

Security Measures

We protect your data using industry-standard security measures. All data in transit between your device and our 99dewa servers is encrypted using TLS 1.2 or higher. All data at rest on our servers is encrypted. We use firewalls, intrusion-detection systems, and regular security audits to prevent unauthorized access. We limit access to your data to employees and contractors who need it to perform their job functions. We do not guarantee absolute security; no online system is entirely risk-free. If we discover a security breach affecting your data, we will notify you according to the legal requirements in your jurisdiction.

Contact 99dewa

If you have questions about this privacy notice, want to exercise your data rights, or wish to report a data security concern, contact us via our support email or live chat on the 99dewa platform. You can also write to our privacy team at the address listed in our Terms & Conditions. We will respond to your inquiry within 30 days. This privacy notice is effective as of the date listed on our website. We may update this notice if our practices change; we will notify you of material changes via email or through a prominent notice on our platform.

We remain committed to protecting your privacy on 99dewa while maintaining the security and compliance standards our platform requires. Your data is a trust we take seriously.